Service maintenance
Research and Production Enterprise "Tomsk Electronic Company" strives to most fully satisfy the needs of consumers in terms of long-term, uninterrupted operation of purchased products, and reducing the time required to resolve emerging technical problems. The service department of NPP "TEK" provides support for the performance of all the company's products throughout their entire service life.
Service policy of
NPP "TEK"
Timely and professional support for equipment performance
Support for the end user regardless of how the equipment arrives
Work with the Customer until the technical problem that has arisen is completely resolved
Individual approach to each client and the technical problem that arises
Consulting support during the post-warranty period of equipment operation
Service efficiency
The service department of NPP "TEK" has all the necessary engineering and production resources to carry out equipment repair work, including a certified quality management system ISO 9001:2008, all necessary licenses and permits.
We have a continuously replenished reserve of spare parts and finished products for equipment repair.
We are happy to provide all the necessary information for setting up and commissioning the equipment.
Services
NPP "TEK"
- Warranty service;
- Commissioning (commissioning);
- Consultations, assistance in resolving complex issues related to configuration and operation of equipment;
- Technical training (instruction) of the Customer’s specialists;
Service agreement NPP "TEK"
NPP "Tomsk Electronic Company" offers customers service contracts, according to which NPP "TEK" carries out work on commissioning the equipment and guarantees the restoration of the equipment's functionality within the time period agreed with the Customer.
The presence of a service agreement during the post-warranty period of operation gives the Customer confidence in the reliable operation of the equipment and allows minimizing the damage from possible downtime caused by equipment failure.
A service contract can be concluded both during the warranty and post-warranty period of operation and involves various forms of organizing service:
1
Possibility to select the mode and range of technical support services
2
Possibility of providing replacement equipment during repairs
3
Possibility of periodic visits to the Customer by a team of qualified specialists
4
Possibility of emergency dispatch of a team of qualified specialists to the Customer
5
Possibility of permanent presence of engineering and technical personnel at the Customer’s site
Service request
In order to save your time and effectively organize the work of our specialists, we ask you to indicate when contacting the service department, as well as when sending written requests:
Please note that the completeness and reliability of the information received will help resolve the issue as quickly as possible.- factory numbers, product modifications
- name and location of the object
- contact numbers of specialists who worked with the product
- the essence of the technical problem that has arisen
- what actions were taken before (or during) the occurrence of the technical problem
- what actions were taken regarding this technical problem
- other additional information on this technical issue
| Level | Average duration works | Level characteristics | Reason for carrying out work |
| 0 | 1-2 weeks* | Commissioning (commissioning) of equipment | Service agreement. Supply contract |
| I | up to 48 hours* | Consultations with the service department of NPP "TEK" by phone, email, remote diagnostics | Upon contact |
| II | 1-2 weeks* | Visit of a specialist from Research and Production Enterprise "TEK" to carry out modular repairs (if technically possible) | Warranty service. Service contract |
| III |
2-4 weeks* excluding delivery time |
Equipment repair at NPP "TEK". The duration of repair depends on the nature of the defect. Delivery time depends on the distance of the object and the method of transportation | Warranty service. Service contract |
| IV |
During the year* planned work |
Maintenance and performance testing. Chief control and selective performance check. Scheduled repairs | Service contract |